Refund policy

We hope you love your Aries & Co order. If you change your mind about a non-personalised item, please contact us at jodie@ariesandco.com within 14 days of receiving your order.

Once you have notified us, you have a further 14 days to return the item. Items must be returned unused and in their original condition. Please contact us before sending anything back so we can provide return instructions.

Unless the item is faulty, damaged or incorrect, the customer is responsible for return postage.

Personalised & Custom Orders

Items that have been made to your specifications or personalised especially for you cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If your item is damaged, faulty or you have received the wrong item, contact us at jodie@ariesandco.com as soon as possible.

Please include your order number and, where possible, photographs showing the problem so we can help put things right.

Refunds

Once we have received and checked an eligible return, we will let you know when your refund has been processed.

Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Your statutory rights are not affected by this policy.